FREQUENTLY ASKED QUESTIONS
We offer a diverse range of handmade jewelry including earrings, necklaces, bracelets, and rings, all crafted with intricate detail and unique Kenyan flair. Our apparel collection includes clothing items such as dresses, tops, skirts, and scarves, each reflecting the rich culture and craftsmanship of Kenya.
Placing an order is easy! Simply browse through our website, select the items you’re interested in, and reach out to our wholesale team either through email or phone. We’ll guide you through the ordering process and provide any assistance you may need. We will help consolidate your shipping to get you a good shipping packaging.
Our MOQ for custom wholesale orders depends on the specific product and its availability. Please contact our wholesale team for detailed information on MOQ requirements for the custom order items you’re interested in.
We do not have any MOQ for items listed on the website.
Yes, we welcome custom design requests! Whether you’re looking for personalized jewelry pieces or unique apparel designs, our skilled artisans can work with you to bring your vision to life. Contact our team to discuss your custom design needs.
The processing and shipping times for wholesale orders may vary depending on factors such as order size, product availability, and location. It however takes an average of 7 working days for average orders.
Our team will provide you with an estimated timeline for order processing and shipping once your custom order is confirmed .
For average orders expect 7days processing period.
Yes, we ship wholesale orders internationally to various destinations worldwide. We mostly use DHL Express for packages less than 40kgs , and CARGO Flights for large shipments.
Our team will assist you in arranging the most suitable shipping method and providing all necessary documentation for customs clearance.
We accept various payment methods for wholesale purchases, including bank transfers, credit/debit cards, and PayPal. Our team will provide you with detailed payment instructions and assist you throughout the payment process.
For any further inquiries or assistance regarding wholesale purchases, custom orders, or general questions, please don’t hesitate to contact our dedicated wholesale team via email or by WhatsApp at [+254 705627699] link on the website for Immediate response. Follow us on Instagram:[@thetsaimaasai]
We’re here to help you every step of the way!
English