To receive a refund, you must return your item directly to us within 30 days of the estimated delivery date and in the same condition you received it in.
  1. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
  2. The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. Delivery charges are only refundable where goods are faulty and a refund is made.
  4. The cost of returning the item to us is your responsibility.
  5. There are no refunds on items damaged during shipping. In that case, you must file a claim with the carrier.

To start a return, you can contact us at sales@thetsaimaasai.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@thetsaimaasai.com.

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