Do you ship internationally?

We ship all over the world from our facility here in Nairobi, Kenya !

We ship internationally via DHL and the Postal Service. Just enter in your shipping address in the shipping information section of the order process, and use the Country dropdown to select your country from the list that appears.

You’ll see your shipping options and shipping costs presented to you before you complete your order.

What is the estimated delivery time?

International shipping timeframes can be harder to estimate accurately (compared to domestic shipping), because of the many factors involved.

Generally, DHL Express International  takes 3-7days for delivery. Most Cargo Flights also take 2-4 days.

Post Office International can take anywhere from ten days to three weeks to arrive at the destination country.

Orders within Nairobi will be shipped within 24 hours of an order and up to 1 day to the rest of Kenya. Working hours are 09:00 hrs- 18:00 hrs, We remain  closed on Sundays and public holidays. Note that the shipping times are estimates and not guarantees. The timelines may be affected by natural occurrences e.g excessive rain, man-made events e.g violence or calendar events e.g back to school rush. In the event of any of these events, The Tsai Maasai will advise the client accordingly.

What are the delivery charges?

Shipping charges for goods delivered within Nairobi or out of Nairobi (Upcountry) will incur a standard shipping cost KSh 250 / $2.5 except areas considered as hardship areas.

For International orders, we use Weight-Based Shipping which means that your shipping rate will be calculated on the basis of the cumulative weight of the items being shippedWeightbased shipping is cost-effective, and ensures that customers will be charged a proportional price regardless of the number of items in their shopping cart.

Just enter in your shipping address in the shipping information section of the order process, and use the Country dropdown to select your country from the list that appears.

You’ll see your shipping options and costs presented to you before you complete your order. 

How can i track my order ?

If you chose DHL Express, your order will be sent with DHL, you will receive a tracking link or number in your dispatch confirmation email. You can use the DHL.COM  website to track this after dispatch.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

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